Terms & Conditions


Worship The Ground is a platform that enables users (“you”, and “your”) to get messages delivered from and to most locations within London. The www.worshiptheground.com website and the service it provides (“Service”) to connect customers like you to Agents (as defined below) is provided by Worship The Ground Limited (“we”, “us” and “our”), company number 10587912 whose place of business is at Worship The Ground Ltd. Office 23175, PO Box 6945, London W1A 6US (email admin@worshiptheground.com).

These Terms and Conditions (“Terms”) and our Privacy Policy tell you how we provide and how you may use the Service. For information on how we use personal data we collect from you, please see our Privacy Policy.

If you want to use the Service, you must first create a user account. By creating a user account, you accept these Terms when prompted on the website. This will create a binding legal contract between you and us for each order you place with us for the Service. If you do not agree to the Terms, please do not press to accept them, do not pass GO, do not collect £200, nor will you be able to create a user account or use the Service. To create a user account and use the Service, you must be 18 or older, and have the power to enter into a binding contract and be resident in the UK.


IMPORTANT – PLEASE NOTE: We operate the Service only – we do not provide courier or logistics services, and we are not a goods carrier, we don’t carry goods. We provide information and enable you to book messages, but we do not provide courier services ourselves or act in any way as a courier. Therefore, we accept no responsibility or liability for anything that is done, or not done, by an Agent unless expressly set out in these Terms. We will however endeavour to carry out the customers wishes as far as is deemed reasonable by us in instructing an Agent to fulfil the Message as requested.


We may occasionally make changes to the Service, these Terms or our Privacy Policy. If we do, we’ll notify you. By continuing to use the Service after we notify you, you’re expressing acceptance of the changes.


When you request a message via the Service, your payment instruction will be processed by our third party payment service provider whose terms of service and privacy policy will apply to that processing.

We accept payment by debit or credit cards from Visa, MasterCard or American Express. We do not accept payment by pre-paid cards.

The Agent carrying out the message will receive over 50% of the payment made by the customer for the order with the remainder being used by Worship The Ground Ltd. to cover costs incurred as you would expect from any service company.


The contract of sale in relation to your Message is made between you and Worship The Ground Ltd. from the point at which we acknowledge your payment. We reserve the right to cancel the contract at any time if we consider the message inappropriate, illegal or in some other way harmful to us or others.


When you have submitted your Message request, you will be notified when an Agent has been allocated and at other key stages as they carry out your request. This will be completed when the photograph of the Message is sent to you.

Your Cancellation Rights

Consumers have the right to cancel incomplete orders for the Service within 48 hours from the date and time on which the order was placed, without giving any reason (subject to the following paragraphs concerning how to cancel and cancellation fees). For more information on your rights as a consumer under law, please contact your full-time carer, a very serious relation, the Citizens’ Advice Bureau, trading standards office or other similar organisation.

You acknowledge that, by placing an order for the Service, you are requesting the Service to be provided to you in accordance with the timeframe notified to you via the Service (and, if no timeframe is notified, as soon as is reasonably possible). You acknowledge that, once the Service has been completed, you will lose your right to cancel your order for the Service.

How to Cancel Your Order

In order to cancel your order for the Service, you must inform us of your decision to cancel by contacting us at admin@worshiptheground.com. To meet the cancellation deadline, you must inform us of your decision to cancel your order for the Service before the 48 hour cancellation period has expired.

Cancellation Fees

If you cancel your order, you may be required to pay us a cancellation fee in relation to the Service.

Cancellation fee for the Service

If you cancel prior to an Agent being assigned to your order – You will not be charged a cancellation fee in relation to the Service.
If the date chosen is within 48 hours of the time of booking, there is no guarantee of the Message being cancelled due to automated systems.
If you cancel after an Agent has been assigned to your order but before the Message has been carried out – You will be required to pay 25% of the fee notified to you via the Service at the point of purchase.You cannot cancel the service once the Message has been carried out.

Message Delivery

The Agent will always attempt to deliver the Message at your chosen delivery address and time, unless there is a practical obstacle or issue that cannot be overcome such as unsuitable weather or surface when and where the message has been ordered for. The Agent will inform us if there is a problem and we will then inform you by text message, telephone or email that your order has been unsuccessful. We will then seek your approval to carry out the Message at an alternate time or place accordingly.

Your Use of the Service

We (or our licensors) retain ownership of the Service and its associated intellectual property. We grant you a non-exclusive, non-transferable right to use the Service’s features solely for your own personal, non-commercial purposes, subject to these Terms. All rights we do not grant to you specifically in these Terms are reserved by us.

You agree that

  • you will not use the Service for any illegal purpose or in any way that interrupts, damages or impairs the service provided by the Service
  • not to use the Service to deliver any message that is dangerous, illegal or intended only to annoy or abuse other users or third parties (including us or our Agents)
  • not to use the Service to transmit any viruses (or similar malicious code) or any material that is infringing, obscene, defamatory, threatening or unlawful or that may harm us or any third party
  • to compensate and defend us fully against any claims or legal proceedings brought against us by any person as a result of your breach of these Terms
  • to keep your account username and password secure at all times and not to disclose your account username and/or password to any other person and
  • not to allow any other person to use or access your account.


We may terminate these Terms and close your account any time without notice if we cease to provide the Service in your area.

We reserve the right to suspend, restrict or terminate your access to the Service at any time without notice if we have reasonable grounds to believe you have breached any of these Terms.

Suspension, restriction or termination of your access to the Service will not limit our right to take any other legal action against you that may be appropriate.

You may stop using the Service at any time.

Our Legal Obligations

Nothing in these Terms and Conditions excludes or limits our or your liability for death or personal injury caused by our negligence or for fraud or fraudulent misstatement.

Whilst we will always strive to provide you with a service you’ll love, our legal representatives have asked us to remind you that we are not responsible for:

  • losses, damage, costs or expenses not caused by our breach of these terms
  • the behaviour, actions or omissions of any Agent
  • the actions or omissions of other users of the Service
  • any indirect or consequential loss or damage which means a loss suffered by you which is a side effect of the main loss or damage and where we could not have anticipated that type of loss arising when you agreed to these terms or
  • any harm, loss or damage suffered by you or anyone else if the Service is interrupted, suspended or otherwise not provided to you or if we do not comply with these terms because of events beyond our control (for example, industrial disputes, technical difficulties, failure of or delays in communications networks, acts of terrorism or power failure).

For any loss or damage suffered by you or anyone else that may arise from use of the Service and which is not otherwise excluded under this section, our liability is limited to £100.

Technical Limitations

We do our best to provide a service you’ll enjoy, but the Service is provided without express or implied warranty or condition of any kind, on an “as-is” basis.

You acknowledge and accept that your access to the Service is dependent on connectivity over communications networks and facilities that are outside of our operation and/or control and that your use of the Service may be subject to limitations, delays and other problems inherent in the use of such networks and facilities.

Taking this into account, we give no warranty that your use of the Service will be uninterrupted or error free. We will use our reasonable endeavours to provide a good, consistent service, however, you acknowledge and accept that we are not responsible for any loss or damage of any kind that you may suffer as a result of any interruption or delay to your access to the Service, or as a result of any failure or error in the transfer of data over those networks and facilities in connection with your use of the Service.

Contacting Us

If you need to contact us, please email us at admin@www.worshiptheground.com or by postal mail at Worship The Ground Ltd., Office 23175, PO Box 6945, London W1A 6US.


Any disputes in connection with these Terms will be governed by and interpreted in accordance with the laws of England and Wales. If you choose to bring proceedings in connection with these Terms you must do so in the courts of England and Wales.

Other Important Legal Terms

We can assign, sub-contract and/or otherwise transfer any or all of our rights and/or obligations under these Terms to any company, firm or person. We will only do this if it does not affect your rights under these Terms. Please note that you may terminate your agreement with us at any time but this will be subject to the terms and conditions listed stated above. You may not transfer your rights or obligations under these Terms to anyone else.

If you breach these Terms and we take no action against you, we will still be entitled to enforce our rights and remedies against you in relation to that breach and to use our rights and remedies in any other situation where you breach these Terms.

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the remainder of the Terms will continue to govern each of our respective obligations.

These Terms are not intended to give rights to anyone except you and us.

Except as otherwise expressly stated, these Terms contain the entire agreement between us and you relating to use of the Service and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between us and you relating to use of the Service.

So there.